Photo by Visit Gibraltar –

An often overlooked but essential part of the Agency is the administration section. The staff not only answers the telephone and attends to visits at the counter but also manages all our paper and electronic files and documents. They provide the prompt information retrieval necessary by bringing up the required files at the right time, recording of information from calls and complaints, provide clerical support to managers and teams, dealing with enquiries by phone, in writing or in person as well as:

  • filing and photocopying
  • producing and sending letters
  • sorting, recording and distributing mail
  • dealing with cash and payments
  • updating computerised and paper file records
  • preparation of staff salaries
  • process applications for licences, registrations and other applications
  • help people with enquiries and refer them to other departments as necessary

Without their knowledgeable and meticulous work the rest of the organisation would not be able to function.